Inductotherm Group India’s COVID-19 Response and Updates

Business and Sales Operations

We remain here to provide you with uninterrupted support.

Businesses everywhere are being impacted by the effects of COVID-19. Some have ground to a halt, while others are needed to accelerate. Regardless of where your organization falls on the spectrum, keeping your operations running smoothly and efficiently remains at the core of our business.

We know Inductotherm Group India’s products and services are essential to your business and we look forward to continuing our tradition of being here for you – our uninterrupted support continues.

Are you open?

Yes, we are open and ready to serve you again. Our manufacturing plant activities have started with all the safety measures, social distancing, as per the government guidelines. We have started shipping material from the Sanand Plant.

Inductotherm Group India has a long-established history of providing uninterrupted customer support 24/7/365. During this crisis, will you still able to do that?

Yes, even more. We are continuing the tradition of providing our customer support 24/7/365.  Our employees are working remotely (as per the local govt. guidelines) to help and support during the spread of COVID-19 through via media and virtual tools.

How can your Sales Team work and meet with customers during this time?

While working remotely and replacing face-to-face meetings with video conferences and phone calls may not be ideal, we can use these resources to stay connected and help almost all our customers. You can contact your Regional Manager for virtually any request, and they can make sure you are well taken care of. Our Sales and Management Teams are also always standing by and remain ready to help.

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Service and Technical Support Teams

If you have induction equipment or service questions, we have answers.

We recognize that you have business that still needs to be conducted and goals that still need to be met. It is for this reason that we are still here – ready and able to handle all your induction needs remotely (as per the local govt. guidelines)

Rest assured that even during the current COVID-19 crisis, our Service and Technical Support Teams are still structured to promote our “Global Yet Local” belief. This global reach has allowed us to set the world standard for customer service no matter where you are.

Are your Field Service Engineers still able to do their full jobs?

Our Field Service and Technical Support Teams are still standing by to help you with expert advice and cost-effective solutions, as always 24/7/365 remotely (as per local govt guidelines). The hallmarks of our unparalleled customer service and support continues to be in the forefront of our offerings:

• Immediate response
• Extensive technical knowledge
• In-depth experience
• Readily available parts
• Company-wide dedication to customer satisfaction

Can I still call your Service Team with any questions?

Absolutely. We take all questions very serious and are here every day — our customer service group will continue to provide unparalleled service 24 hours a day, 365 days a year remotely (as per local govt guidelines).

Inductotherm Group India field service technicians are best equipped to help you keep your equipment in top condition. They are available remotely (as per local govt guidelines) to guide you for repair, rebuild and preventative maintenance of Inductotherm Group India supplied induction equipments. Each technician is supported by a network of diagnostic tools and support staff. We can bring your system up to its most technologically advanced level and help with all of your current and future needs. Our customer service and support team is the strongest and most experienced in the industry. Because we know what modifications and upgrades are available, we can help you determine what is best for you and your induction equipment.

You can call us and speak with a highly qualified and knowledgeable member of our service team for quick and professional assistance. This is how we prove that we have the most experience and truly stand behind what we sell even in difficult times.

Can your Aftermarket Team still supply parts and perform new upgrades/repairs?

During this crisis, our Aftermarket Team continues to be your Original Equipment Manufacturer (OEM),
will make sure that we will provide help remotely (as per local govt. guidelines) so as to have the support you expect and the craftsmanship you deserve. These services include:

• OEM Repairs
• Aftermarket Support
• Preventative Maintenance
• Upgrades

As your OEM, we know that it is the support after the sale that matters most. We truly want to hear from
you regarding any issues you may be having or upcoming maintenance you need scheduled.

As we continue to face the unique challenges COVID-19 (coronavirus) presents, we’re doing our best to prioritize the health and safety of our employees, customers, and partners. We’re working together on new ways to help our customers stay safe and continue to conduct business as normal.

We’ll continue to update this page with more resources and information for customers and partners. Thank you for your patience and understanding.

Last Updated Jan 13, 2021

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If you have questions, please feel free to contact us for any of your induction needs including equipment, parts, repairs, sales and technical support of an urgent nature:

Phone: +91- 9328157679, + 91- 9374578586
Email: sales@inductothermindia.com